Privacy Policy

Last Updated: 01/31/2024

Total Medical Services, LLC d/b/a Kentucky Cannabis Docs (“KCD,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy (the “Privacy Policy”) describes how we collect, use, and disclose your Personal Information (as defined below). It governs information we collect through our website(s), microsite(s), and mobile website(s) (collectively, “Sites”) and information we collect from you or third parties through any other means to provide our services or perform other business activities (collectively, “Services”).  This Privacy Policy does not apply to Personal Information we collect from or about job applicants, employees, or independent contractors. 

Please read this Privacy Policy, which is part of our website Terms of Use, before using our Sites and/or Services. If you do not agree with the Terms of Use or this Privacy Policy, you must refrain from using our Sites and Services. By accessing or using our Sites and/or Services you agree to our use of your information consistent with the Terms of Use and this Privacy Policy.

ABOUT THIS PRIVACY POLICY

Privacy Policy Changes

This Privacy Policy is subject to change. Unless otherwise stated, changes will be effective immediately upon posting. You will be deemed to have been made aware of and have accepted the changes by your continued use of our Sites or Services. You are responsible for periodically visiting the Sites and this Privacy Policy to check for any revisions or amendments.  The date the Privacy Policy was last revised is identified at the top of the page.

Conflict Between This Policy and Local Laws and Regulations

When federal, state, and local laws and regulations require a higher level of protection for your Personal Information, they take precedence over this Privacy Policy. The specific requirements of this Privacy Policy apply unless disallowed by local laws and regulations.

INFORMATION WE COLLECT

Personal Information

We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal Information”), including:

  • Identifiers such as name, mailing address, email address, phone number, date of birth, and drivers’ license or other government identification card information;

·        Characteristics such as age, marital status, gender;

  • Medical information such as medical conditions, medical history and records, allergies, medications you are taking, alcohol or tobacco usage, whether you are pregnant or breastfeeding, and other related health information;

  • Commercial information such as payment card or bank account information;

  • Internet or other electronic network activity information such as browsing/search history, IP address, data collected by cookies and similar technologies, device information such as device IDs, specifications, and operating system;

  • Audio, electronic, visual, thermal, olfactory or similar information such as call recordings, chat transcripts, email correspondence, testimonials, and pictures;

The type of Personal Information we collect about you may vary based on how you use our Sites and/or Services and your relationship with us.

Usage Data and Site Activity

We automatically collect information in connection with the actions you take on our Sites (“Usage Data”). For example, each time you use our Sites, we may collect the type of web browser you use, the type of device you use, your device ID, your operating system and version, your IP address, your internet service provider, the pages you view, referring and exit pages, the date and time of your visit, and the number of clicks to, from, and within our Sites, and the duration of your visits to our Sites. Among other things, Usage Data helps us estimate our audience size and usage patterns, recognize you when you return to our Sites, store information about your preferences, customize our Sites according to your interests, and speed up your searches.

Communication Recordings

We may record calls and retain the content of text messages, chat transcripts, or other written/electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.

HOW WE COLLECT INFORMATION

From You

We may ask you to provide us with Personal Information when you communicate with us online or offline, including web forms, events, or surveys. You are not required to provide us your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Sites or Services or we may not be able to fulfill your requested interaction. We may also capture your contact information, such as phone numbers and email addresses, when you contact us.

You also may provide information to be published or displayed (“posted”) on public areas of the Sites or transmitted to other users of the Sites or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk and are subject to the Sites’ Terms of Use. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of Sites with whom You may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Third-Party Data Sources

We may collect Personal Information from third-party data sources such as physicians, social media platforms, analytics firms, government agencies, and other customers or consumers.

Cookies and Automated Tools

We use cookies (a small text file placed on your computer to identify your computer and browser) and other automated tools such as pixels to track your interaction with our Sites and to improve the experience of our Sites and Services, such as saving your preferences from visit to visit to present you with a customized version of the Website. Many web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, certain features of our Sites may not work if you delete or disable cookies.

We use the following types of cookies:

  • Strictly Necessary: These cookies are essential to operate the Sites and provide you with services you have requested.

  • Functional: These cookies enable certain features or non-essential functionality on our Sites. For example, we might use these cookies to recognize you and remember your preferences or settings when you return to our Sites so we can provide you with a more personalized experience.

  • Analytics Cookies: These cookies help us and third parties understand how our Sites are working and who is visiting our Sites.

We and third parties also use tools that enable us to track certain aspects of a user’s visit to our Sites. This technology helps us better manage content on our Sites by informing us what content is effective, how consumers engage with our Sites, and how consumers arrive at and/or depart from our Sites. The software typically uses two methods to track user activity: (1) “tracking pixels” and (2) “clear gifs.” Tracking pixels are pieces of executable code that are embedded in a web page that tracks usage activity including which pages are viewed, when they are viewed, and how long the pages are viewed. Clear gifs are tiny graphics with unique identifiers which are embedded in web pages and email messages that track whether a user views a web page or email message. User activity information may be associated with additional information about a user’s session and Personal Information, if provided by the user.

Information from Advertisements

If you arrive at our Sites via an advertisement (e.g., banner ad), we may collect information regarding the advertisement with which you interacted and your interactions (e.g., item clicked, date and time). You should review the privacy policy of any website from which you reached our Sites to determine what information the operator collects and how it uses such information. We may retain information about you provided to us by other websites and will use it in accordance with this Privacy Policy. Such information may be associated with other Usage Data or Personal Information.

HOW WE USE AND DISCLOSE INFORMATION

Generally

We may use Personal Information for business purposes, such as to:

  • Provide the Sites, Services, and customer support: to provide you with access to and use of our Sites and Services, process applications, coordinate medical evaluations conducted by independent health care advisors, inform customers of the status of their products and services, engage in general customer service operations, provide announcements, blogs, and other information, or to otherwise fulfill the purpose for which you provide your information;

  • Marketing and market research: to send communications and offers for our or third parties’ products and services, perform analytics for market and consumer research, trend analysis, financial analysis, and anonymization of personal information;

  • Customer communications and interactions: to administer surveys, polls, promotional events, or to otherwise communication and interact with customers and consumers;

  • Website analytics: to analyze consumers’ use of our websites, including the use of third-party web analytics services, which may utilize automated technologies to collect data;

  • Business operations: to evaluate, develop, and improve business operations, products and services offered, carry out our obligations and enforce our rights arising from any contracts entered into between you and us, perform business administration and other normal business activities;

  • Compliance: to comply with applicable legal requirements, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others; and

  • Information security and fraud prevention: to operate information security and anti-fraud programs.

We may also use Personal Information as described to you at the point of collection, with your consent, or as otherwise required or permitted by applicable laws.

Reviews and Testimonials

If you provide a review or testimonial, we may post it publicly on our Sites or in other advertising material. By providing a testimonial, you give us permission to use it in any manner and for any purpose, including in marketing and advertising communications.

Service Providers

We may provide your Personal Information to other businesses (“Service Providers”) to provide services to us or on our behalf. Categories of Service Providers we use include:

  • Fulfillment and account servicing vendors, which help us provide products, services and information to you, and service your account or benefits;

  • Payment processors, which help us to accept and process the payments for our products/services to you;

  • Marketing and communications vendors, which help us market our products/services to you, conduct promotions, surveys, and other outreach campaigns;

  • Research and development vendors, which help us develop and improve our products and services;

  • Data and business analytics vendors, which help us collect, analyze, and improve the accuracy of our data (including Personal Information);

  • IT and network administration vendors, which provide services such as data storage and management, website hosting, and data security;

  • Professional service firms, which provide accounting, legal, auditing, and other professional services; and

  • General service providers, which help us with day-to-day business operations such as office support services, courier services, facilities management, and document destruction.

Third-Party Selling and Sharing

We do not sell or share (for targeted or cross-context behavioral advertising purposes) your Personal Information with other companies who do not provide services to us (“Third Parties”).

Other Third-Party Disclosures

We may occasionally disclose your Personal Information to Third Parties, for purposes such as:

·        To comply with the law;

·        To respond to legal requests (including court orders, investigative demands and subpoenas) if, in our discretion, we believe it is necessary or appropriate;

·        To prevent or stop any illegal, unethical, or legally actionable activity;

·        To protect the safety, property, or rights of ourselves, consumers, or any other third party;

·        If we are merged, acquired, or sold, or in the event of a divestiture, restructuring, reorganization, or transfer of some or all of our assets and the disclosure is necessary to complete the transaction; 

·        To businesses controlling, controlled by, or under common control with us; and

·        For additional purposes with your consent where such consent is required by law.

Links and Other Websites

Our Sites may contain links to third party websites, including social media platforms. Please be aware that if you access these links, you will be leaving our site. We encourage users to read the privacy policies of those sites, as we are not responsible for their content, links, or privacy procedures.

DATA SECURITY

We recognize the importance of safeguarding the confidentiality of Personal Information from loss, misuse, or alteration. Accordingly, we employ (without obligation) commercially reasonable administrative, technical, and physical safeguards to protect Personal Information from unauthorized access, disclosure, and use. 

Even with data security safeguards in place, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through our Sites or Services, you do so at your own risk.

CHILDREN’S PRIVACY

Our Sites are not intended for children under 16 years of age. No one under age 18 should provide Personal Information to us or on the Sites. We do not knowingly collect, sell, share, or disclose Personal Information from children under 16. If you are under 16, do not use or provide any information on our Sites. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information about a child under 16, please contact us using the contact information listed below.

“DO NOT TRACK” DISCLOSURE

Do Not Track is a web browser privacy preference that causes the web browser to broadcast a signal to websites requesting that a user’s activity not be tracked. Currently, our Sites and Services do not respond to “do not track” signals.

CONTACT US

To ask questions or comment about this privacy policy and our privacy practices, please email us at contact@kentuckycannabis.clinic